Moving Beyond Access – Changing Behaviours and Achieving Real Development Outcomes
What principles should service providers adopt to ensure increased usage of financial products and services?
The fastest-growing sector in the world is the online games industry which uses intrinsic psychological motivations and rewards applied to games (gamification) to drive learning and behaviours. What is “gamification” and how can it be applied constructively to financial service provision for the poor?
What other innovative incentive schemes can be applied to support financial education/literacy and assist
with the development of positive financial behaviours?
Thinking about the interplay between merchants and consumers, can a system be developed that creates
synergies between motivations and behaviours to drive faster services uptake?
Innovation in Electronic Payment Adoption: The Case of Small Retailers
World Bank & World Economic Forum 2018
Opinion: What Makes Merchants Adopt Digital Payments?
Live Mint Blog 2018
How can consumer data be more effectively utilised? How can governments support this?
Accelerating Financial Inclusion with New Data
Institute for International Finance 2018
The Appropriate Use of Customer Data in Financial Services
World Economic Forum 2018
Big Data, Financial Inclusion and Privacy for the Poor
Center for Financial Inclusion 2017
What are the available channels to the poor and how can they be utilised more effectively to support inclusive growth and development?
Banking the Poor via G2P Payments
The Next Stage of Financial Inclusion
Stanford Social Innovation Review 2014
What are the tools which the underserved need to make better investment decisions, manage consumption smoothing and increase their access to opportunities? How are/can these tools be made available?